DicksonOne Refresher: Back to the Basics Webinar Recap

If replacing with the same type of sensor, alarms stay applied. If switching to a different type (e.g., single probe → dual probe), alarms need to be reapplied. 

Yes. All current cloud-enabled devices communicate in real time with the platform.

Ethernet (PoE) is always the most stable option when it’s practical to install. Wi-Fi is also robust, though performance depends on signal strength, wall thickness, and device placement. In large buildings, many customers choose LoRaWAN data loggers, since the long-range radio frequency provides excellent coverage and reliability without relying on Wi-Fi or Ethernet infrastructure.

Yes. Touchscreen, display logger, and RFL are all VFC-compliant.

Use the Channels Report, which shows min and max values over longer timeframes.

Both. Dickson has a direct field services team (not third-party) for on-site validation and support. Learn more about our services https://dicksondata.com/services or reach out to us at supportinfo@dicksondata.com to talk to a sales representative. 

Not directly. Customers can request this information from Dickson support.

Dickson’s A2LA-accredited lab handles calibrations. Sensors can be swapped for pre-calibrated replacements (fastest) or shipped back for recalibration.

The system uses the sensor’s electronic signature and your selected interval (e.g., 12 months) to automatically calculate the new due date.

False alarms are usually caused by alarm thresholds being too tight or lacking a sufficient alarm delay. We suggest adjusting sensitivity using alarm templates.

Yes, it’s common. Mapping studies help identify hotspots and solutions, which may include airflow adjustments or facility upgrades. Learn more about temperature mapping.

Swapping a sensor takes seconds (no data loss expected). Sending sensors for recalibration typically takes ~3 weeks including shipping.

Data is stored locally. Once reconnected, it syncs to the cloud. If necessary, data can also be retrieved via USB.

Yes. Renaming does not change permissions.

No. They remain in history. Recurring reports can be stopped or deleted going forward.

Annual onsite visits are part of our expanded UltraCare service offering. They are not complimentary, but can be added to your support plan. View our Care Services brochure to learn more.

Yes, this is a common challenge across many industries. A mapping study can be very helpful in these cases, as the resulting report highlights temperature variations across your facility. While Dickson does not provide HVAC recommendations directly, these reports are valuable tools you can share with your HVAC or facilities professionals to guide improvements. Learn more about temperature mapping.

The DicksonOne REST API uses predictable resource-oriented URLs, accepts both JSON-encoded and form-encoded request bodies, returns JSON-encoded responses, and uses standard HTTP response codes, authentication, and verbs. Learn more here: https://www.dicksonone.com/api/rest/docs

“Not reporting” means the data logger is not currently communicating with the DicksonOne cloud platform. This does not mean data has been lost—most DicksonOne devices store data locally as long as it’s turned on and the sensor is plugged in and will automatically upload readings once communication is restored. 

Mapping studies are designed to provide this insight. Learn more about mapping services. Additionally, the channels report can provide minimum and maximum values over a selected timeframe.

At this time the DicksonOne software does not support user due date adjustments. If you are performing self calibration you can change your calibration interval to “never” to turn off reminders.