SUPPORT REIMAGINED
Expert Help, Delivered with Care
Managing a monitoring system requires time, consistency, and a working knowledge of compliance standards. For many teams, it’s an ongoing responsibility added to an already full plate. That’s why we created Expert Care Solutions—flexible tiers designed to match your level of need. From comprehensive remote support to on-site visits and validation services, each option is built to ease the workload, reduce risk, and put trusted experts to work for you.
Why Organizations Choose Expert Care
Dedicated to Your Success
Care That Sets a Higher Standard
Expert Care Solutions deliver a higher standard of service, with options that range from remote guidance to white-glove service and validation support. Explore the options below and click to view more about the plan that fits your team.
24/7 Care
The always-on solution for direct phone support, with 90% of issues resolved on the first call, ensuring real-time resolution and nonstop peace of mind.
When issues arise, timing is everything. 24/7 Care connects you directly to Dickson’s highly knowledgeable support team—any time, day or night. Whether it’s a critical question or an unexpected disruption, you’ll have continuous access to the help you need.
Immediate Assistance
Get connected with product specialists right away so small issues never become larger disruptions.
Critical Guidance
Resolve alarms, alerts, and urgent questions in real time with a knowledgeable specialist.
Global Availability
Use one dependable hotline that supports teams across locations, time zones, and shifts.
TotalCare
The comprehensive solution for remote system support and expert guidance—no on-site visits required.
TotalCare offers full remote support for teams that don’t require on-site service. From setup to ongoing optimization, it’s built to keep your monitoring system reliable, up to date, and easier to manage—while reducing the workload on your team.
Remote Guidance
Receive ongoing help with setup, configuration, and optimization so your system continues to perform as expected.
On-demand Training
Access role-specific sessions that build user confidence and ensure your team understands the system fully.
Proactive System Reviews
Benefit from scheduled assessments that highlight improvements, address risks early, and keep your system optimized.
UltraCare
The premium solution designed to provide remote support, on-site services, and elevated care for your entire system.
UltraCare is our most comprehensive service plan, delivering both remote and on-site support with a white-glove approach. From hardware installations to system maintenance and everything in between, our experts are hands-on so your team doesn’t have to be.
On-site Expertise
Dickson specialists handle installation and user training in person, giving your team hands-on support.
Proactive Maintenance
Annual visits cover battery replacements and system upkeep, helping to prevent issues before they affect operations.
Comprehensive Remote Support
Unlimited setup, optimization, and training delivered remotely, backed by documentation that supports compliance readiness.
UltraCare + Validation
The all-in-one solution that delivers comprehensive system care alongside full validation support.
UltraCare + Validation is our premier tier, combining white-glove system management with executed validation protocols. Designed for organizations with strict regulatory requirements, this solution delivers both on-site and remote services to keep your system optimized, compliant, and audit-ready.
All UltraCare Benefits Included
Receive the full scope of UltraCare, including on-site installation, proactive maintenance, and comprehensive remote support.
Executed Validation Protocols
Ensure compliance with initial IQ/OQ protocol execution performed by Dickson validation experts.
Annual Validation Documentation
Stay audit-ready with updated IQ/OQ records delivered each year to maintain a qualified state.
Want to learn more?
Download the Brochure for a Complete Look at Dickson's Expert Care Solutions
Explore the details of Expert Care Solutions, covering every tier from 24/7 support to validation services. Learn how they work, what’s included, and how they provide peace of mind and long-term system reliability.
EXPLORE YOUR OPTIONS
Choose the Right Care for Your Business
Every team manages their monitoring systems differently. Expert Care Solutions are built in flexible tiers, and with 24/7 Care offered as either a standalone plan or an add-on, you can select the coverage that best matches your requirements and resources.
Protecting What Matters Most Starts With Trust
Because compliance, performance, and peace of mind should never be left to chance.
Expert Care Solutions build on the trust you already place in Dickson by expanding our support to cover the ongoing responsibilities that keep your monitoring system performing at its best. When internal resources are stretched, we help ease the load so your team can stay focused where it matters most.
These services are designed for teams who take their work seriously and expect the same from their partners. We bring the focus, urgency, and accountability needed to reduce operational strain and support long-term system performance and reliability.
Ready to chat?
Talk to a Specialist About Your Support Needs
If you’re interested in learning more about our Expert Care Solutions and how they can benefit your business, we’re here to help. Simply reach out to us via email at supportinfo@dicksondata.com or give us a call at 630-563-4209. Our team is ready to assist you and answer any questions you may have.