TotalCare by Dickson:
Comprehensive Remote Support

All-in-one remote support designed to ease your workload while keeping your monitoring system optimized and compliance-ready.

SUPPORT REIMAGINED

Remote Care That Goes Further

TotalCare is designed for teams that want reliable, compliance-focused support without added complexity. With unlimited remote setup, training, documentation, and recurring reviews, your system is guided by specialists who know it best so it stays optimized, audit-ready, and easier on your team.

Why Organizations Rely on TotalCare

Simplified Management

Setup, configuration, and ongoing coordination are handled remotely, so your monitoring system continues to run smoothly without added complexity.

Compliance Confidence

Supporting documentation, training resources, and updates help ensure your monitoring system stays aligned with regulatory expectations and audit-ready.

Optimized Performance

Recurring reviews and continuous guidance keep your monitoring system reliable and efficient, helping to reduce risks before they affect performance or compliance.

Your Remote Coverage Plan

What’s Included with TotalCare

As a TotalCare member, you receive a full range of remote services designed to support every aspect of your environmental monitoring system. This includes setup assistance, training, documentation, software updates, and system health reviews, delivered on a recurring schedule and managed by Dickson experts.

Unlimited Remote Setup

Configuration support delivered remotely by our experts, whenever you need it.

On-Demand Remote Training

Access to on-demand training sessions to keep your team confident and capable.

Extended Warranty

Added protection with an extended warranty on Dickson loggers and gateways.

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Cloud Updates & Documentation

Automatic updates and documentation to help meet compliance and validation needs.

Annual Software Health Review

A yearly system checkup to assess performance and note improvements.

Self-Help Video Library

Step-by-step tutorials available anytime to guide you through key system tasks.

Want to learn more?

Download the Brochure for a Complete Look at Dickson's TotalCare

Get a complete look at TotalCare, from unlimited remote setup to proactive system reviews. Learn how it works, what’s included, and how it reduces workload while keeping your monitoring system audit-ready.

Which care is right for you?

Build the Right Level of Support

TotalCare delivers unlimited remote setup, training, and continuous guidance so your monitoring system remains optimized and audit-ready. For teams seeking even greater coverage, 24/7 Care can be bundled with TotalCare or any other plan, ensuring nonstop access to help when you need it most. Review the comparison chart below to find the solution that delivers the right mix of coverage, compliance support, and confidence for your team.

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Ready to chat?

Talk to a Specialist About Your Support Needs

If you’re interested in learning more about Expert Care Solutions and how they can benefit your business, we’re here to help. Simply reach out to us via email at su*********@*********ta.com or give us a call at 630-563-4209. Our team is ready to assist you and answer any questions you may have.