UltraCare + Validation by Dickson: Premium Compliance Support

Our most comprehensive plan, combining remote support, on-site service, and executed validation protocols to keep your monitoring system fully compliant and audit-ready.

SUPPORT REIMAGINED

Your System in Expert Hands

UltraCare + Validation is designed for teams that want their environmental monitoring system and validation requirements in expert hands. From on-site services to remote optimization, support, and executed IQ/OQ protocols, we manage the critical tasks that keep your system compliant and reliable so you don’t have to. It’s a higher level of care, led by the experts who built your system and designed for those who value expert support.

Why Organizations Rely on UltraCare + Validation

Hands-On Support

Installations, training, and annual battery swaps are performed in person, giving your team direct assistance and minimizing disruptions.

Unlimited Remote Support

Setup, optimization, and training are available as often as needed, ensuring your team always has the help and guidance it requires.

Validation Support

IQ/OQ protocols are executed at the start of service and updated annually, providing the documentation needed to keep your system compliant and audit-ready.

Your Full Coverage Plan

What’s Included with UltraCare + Validation

As an UltraCare + Validation member, you receive both remote and on-site services that cover every aspect of your environmental monitoring system, along with executed IQ/OQ support. From setup and training to calibration, maintenance, and validation, your system is managed on a recurring schedule by Dickson experts.

Remote Services

Unlimited Remote Setup

Configuration support delivered remotely by our experts, whenever you need it.

On-Demand Remote Training

Access to on-demand training sessions to keep your team confident and capable.

Extended Warranty

Added protection with an extended warranty on Dickson loggers and gateways.

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Cloud Updates & Documentation

Automatic updates and documentation to help meet compliance and validation needs.

Annual Software Health Review

A yearly system checkup to assess performance and note improvements.

Self-Help Video Library

Step-by-step tutorials available anytime to guide you through key system tasks.

On-Site + Validation Services

On-Site Installation and Training

Expert-led setup and education to ensure a smooth system launch.

Train-the-Trainer Session

Empower your internal champions with a yearly refresher tailored to your team’s needs.

Annual Battery Replacement

Proactive, on-site battery swaps for all applicable devices.

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Annual Battery Replacement

Proactive, on-site battery swaps for all applicable devices.

Initial System Validation

IQ/OQ protocols executed by our experts at service start to ensure regulatory compliance.

IQ/OQ Documentation

Annual validation documentation to keep your system compliant and audit-ready.

Want to learn more?

Download the Brochure for a Complete Look at Dickson's UltraCare + Validation

Explore UltraCare + Validation, the all-in-one solution for premium support and compliance. Learn how hands-on service, remote coverage, and executed validation protocols ensure your monitoring system is always optimized and audit-ready.

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Which care is right for you?

Build the Right Level of Support

UltraCare + Validation combines on-site service, proactive maintenance, and unlimited remote guidance with executed validation protocols and annual documentation. This premier plan ensures your system stays optimized, compliant, and audit-ready. For added protection, 24/7 Care can be bundled to provide direct phone support whenever issues arise. Review the comparison chart below to see which tier delivers the right balance of service, compliance support, and peace of mind for your team.

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Ready to chat?

Talk to a Specialist About Your Support Needs

If you’re interested in learning more about Expert Care Solutions and how they can benefit your business, we’re here to help. Simply reach out to us via email at supportinfo@dicksondata.com or give us a call at 630-563-4209. Our team is ready to assist you and answer any questions you may have.

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