UltraCare by Dickson:
White-Glove System Support

The premium choice for organizations that want everything handled, from installations and maintenance to optimization and audit readiness.

SUPPORT REIMAGINED

Your System in Expert Hands

UltraCare is designed for teams that want their environmental monitoring system in expert hands. From on-site services to remote optimization and support, we manage the critical tasks that keep your system running reliably so you don’t have to. It’s a higher level of care, led by the experts who built your system and designed for those who value expert support.

Why Organizations Rely on UltraCare

Hands-On Support

Installations, training, and annual battery swaps are performed in person, giving your team direct assistance and minimizing disruptions.

Unlimited Remote Support

Setup, optimization, and training are available as often as needed, ensuring your team always has the help and guidance it requires.

Optimized Performance

Scheduled assessments highlight risks and opportunities, with actionable guidance to ensure your system stays optimized and fully compliant.

Your Full Coverage Plan

What’s Included with UltraCare

As an UltraCare member, you receive both remote and on-site services that support every aspect of your environmental monitoring system. This includes help with setup, training, calibration, maintenance, and system health, delivered on a recurring schedule and managed by Dickson experts.

Remote Services

Unlimited Remote Setup

Configuration support delivered remotely by our experts, whenever you need it.

On-Demand Remote Training

Access to on-demand training sessions to keep your team confident and capable.

Extended Warranty

Added protection with an extended warranty on Dickson loggers and gateways.

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Cloud Updates & Documentation

Automatic updates and documentation to help meet compliance and validation needs.

Annual Software Health Review

A yearly system checkup to assess performance and note improvements.

Self-Help Video Library

Step-by-step tutorials available anytime to guide you through key system tasks.

On-Site Services

On-Site Installation and Training

Expert-led setup and education to ensure a smooth system launch.

Annual Train-the-Trainer Session

Empower your internal champions with a yearly refresher tailored to your team’s needs.

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Annual Battery Replacement

Proactive, on-site battery swaps for all applicable devices.

Annual Sensor Calibration

Stay audit-ready with expert-led, on-site calibration scheduled at your convenience.

Want to learn more?

Download the Brochure for a Complete Look at Dickson's UltraCare

Explore the details of UltraCare, the most comprehensive way to support your monitoring system. Learn how on-site service, proactive maintenance, and continuous remote guidance work together to provide a true white-glove experience.

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Which care is right for you?

Build the Right Level of Support

UltraCare delivers a white-glove approach with in-person maintenance, training, and unlimited remote support, giving your team a hands-off way to manage system performance and compliance. For added protection, 24/7 Care can be bundled to provide direct phone support whenever issues arise. Review the comparison chart below to determine which tier offers the right level of service, support, and peace of mind for your team.

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Ready to chat?

Talk to a Specialist About Your Support Needs

If you’re interested in learning more about Expert Care Solutions and how they can benefit your business, we’re here to help. Simply reach out to us via email at su*********@*********ta.com or give us a call at 630-563-4209. Our team is ready to assist you and answer any questions you may have.

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