Product Manuals

This article applies to these plans:

Basic

Standard

Compliant

Enterprise

Too Many Escalations for a Given Condition

About Escalation Policies

  • This article covers what to do if you have received this error message: “Sorry, you cannot have more than three escalations for the same condition. Please adjust your settings and try again”.
  • When creating an alarm or alarm template, you cannot have a single condition that escalates more than three times or levels (including the initial level).

What to do if you have too Many Escalations for a Given Condition

A single condition would be “when the temperature is greater than 70F”. A different value or a different variable, like humidity would count as other conditions.

You have likely set up an alarm that looks like the following:

When the temperature is greater than 70F…

  • For 3 readings, contact person A, B
  • For 5 readings, contact person A, B, C
  • For 8 readings, contact person B, C, D
  • For 20 readings, contact person A, B, C, D, E, and F

To remedy the situation, you must remove one of the lines above. If you remove the line with 5 readings, you should be able to save the alarm and would be left with:

When the temperature is greater than 70F…

  • For 3 readings, contact person A, B
  • For 8 readings, contact person B, C, D
  • For 20 readings, contact person A, B, C, D, E, and F

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