Product Manuals

This article applies to these plans:





IT Requirements and Notes

Requirements & Notes

  • Active internet connection (devices connect via WiFi or Ethernet)
  • The devices communicate on either Port 443 (HTTPS and default) or Port 80 (HTTP)
  • All communication is generated by the device – no opening of ports is necessary as there are no incoming commands/control/access for these devices
  • The devices have a proprietary OS/firmware (NOT Windows CE, Linux, Android, etc)
  • Devices support both WiFi and ethernet
  • 2.4Ghz B/G/N network types
  • Support WEP, WPA Personal, WPA Enterprise, WPA2 Personal, and WPA2 Enterprise
  • TWEs are proxy aware while DWEs are not (coming soon!)
  • Devices are not compatible with a captive portal without additional network configuration (whitelisting MAC addresses)
  • Devices can be configured in either DHCP or as a static IP address
  • If using DHCP, ensure the devices are allowed to receive their own IP addresses via your DHCP server
  • If your organization utilizes MAC address filtering, the MAC address for each logger (both ethernet and WiFi devices) can be found via the Network Connection Widget
  • If your company utilizes firewalls, web filtering, or proxies ensure they are not blocking packets to or from
  • If your facility uses multiple access points with the same SSID and security key to cover a large area, ensure the following: the device’s encryption type set to Auto Select and the security keys are identical; we highly recommend that any two access points within range of one another are configured to use channels that do not overlap one another

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