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Frequently Asked Questions

All devices leave Dickson reading within their stated accuracy specifications. The need to purchase a calibration is often driven by regulatory or compliance needs.

When you purchase a calibration, you’re receiving proof that your device was calibrated and calibrated against a NIST and/or A2LA standard. These documents are often required to prove to auditors that devices are reading correctly.

Follow Standard Precautions when handling and decontaminating Dickson products and components that are suspected or confirmed for SARS-CoV-2 (COVID-19). Standard Precautions include hand hygiene and the use of personal protective equipment (PPE), such as laboratory coats or gowns, gloves, and eye protection. Isopropyl Alcohol at 70-90% can be used for surface disinfection of Dickson products following the procedures and precautions below. We do not recommend the application of disinfectants to surfaces via spraying to avoid contamination of the internal sensor. If disinfectants are to be applied, these should be via a cloth or wipe which is soaked in the disinfectant. All disinfectant solutions should be stored in opaque containers, in a well-ventilated, covered area that is not exposed to direct sunlight and ideally should be freshly prepared every day. Please follow Dickson’s recommendations for disinfecting data loggers, chart recorders, and sensor instruments: 1. Dampen a soft, lint-free cloth with isopropyl alcohol at 70-90%. Do not allow excess isopropyl alcohol to drip off the cloth. 2.Turn off and unplug the data logger from AC power. 3. Remove the sensor from the data logger, e.g. DWE, Touchscreen, etc. Quickly wipe the exterior of the sensor case with the cloth. Do not allow the isopropyl alcohol to drip into the vents of the sensor. Allow to air dry (<1 minute). 4. Place the disinfected sensor in a clean, plastic bag. 5. Proceed to wipe the exterior case of the data logger. Do not allow excess isopropyl alcohol to drip inside the data logger and avoid directly wiping power connections, ethernet jacks, and USB connectors. 6. Ensure you don't allow any liquid to get into the grille or vent openings of the logger. Also avoid excessively wiping the bar code/Serial Number label or it will smear. 7. Allow the data logger to air dry before reconnecting the unit to AC power. 8. Reinsert the sensor into the data logger. Note: if your data logger is a DicksonOne device, you may receive non-reporting or probe disconnect alarms in your DicksonOne account when the logger is off.

For new orders, most ship within 3-5 business days. For re-calibrations, orders are processed in ~1 week from the time the device is received at Dickson.

If you placed an order online, you can view your status on the [My Orders] page in your account.

If you placed an order via email or over the phone you can call 630.543.3747 or contact your salesperson for more information.

There are three reasons orders go on hold:

  1. We need additional information in order to place your order
  2. Some or all of the products in your order are backordered
  3. Your account is on a credit hold

Dickson offers phone and chat support between 7:30AM and 5:30PM Central Time. You can submit a ticket to support or view the knowledge base at any time.

You can mail a check to:
Accounts Receivable
930 S Westwood Ave
Addison, IL 60101

Or, to pay by credit card, please call Dickson’s Accounts Receivables department at 630.543.3747 to make a payment over the phone.

You must call in to receive an Return Authorization (RA) number prior to shipping your device back to us.

Once you have an RA number you can ship your device to:
930 S Westwood Ave
Addison, IL 60101

The manufacturer recommended calibration interval is 1 year from when the date on the calibration certificate. Always defer to your internal standard operating procedures (SOPs), regulators, accrediting body, or auditors for when your devices are required as some may be more or less often than the recommendation.

When you’re on the specific product page, about mid-way down the page, there will be a tab for Specifications.

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