Dickson Support

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Frequently Asked Questions

All devices leave Dickson reading within their stated accuracy specifications. The need to purchase a calibration is often driven by regulatory or compliance needs.

When you purchase a calibration, you’re receiving proof that your device was calibrated and calibrated against a NIST and/or A2LA standard. These documents are often required to prove to auditors that devices are reading correctly.

For new orders, most ship within 3-5 business days. For re-calibrations, orders are processed in ~1 week from the time the device is received at Dickson.

If you placed an order online, you can view your status on the [My Orders] page in your account.

If you placed an order via email or over the phone you can call 630.543.3747 or contact your salesperson for more information.

There are three reasons orders go on hold:

  1. We need additional information in order to place your order
  2. Some or all of the products in your order are backordered
  3. Your account is on a credit hold

Dickson offers phone and chat support between 7:30AM and 5:30PM Central Time. You can submit a ticket to support or view the knowledge base at any time.

You can mail a check to:
Accounts Receivable
930 S Westwood Ave
Addison, IL 60101

Or, to pay by credit card, please call Dickson’s Accounts Receivables department at 630.543.3747 to make a payment over the phone.

You must call in to receive an Return Authorization (RA) number prior to shipping your device back to us.

Once you have an RA number you can ship your device to:
Calibrations
930 S Westwood Ave
Addison, IL 60101

The manufacturer recommended calibration interval is 1 year from when the date on the calibration certificate. Always defer to your internal standard operating procedures (SOPs), regulators, accrediting body, or auditors for when your devices are required as some may be more or less often than the recommendation.

When you’re on the specific product page, about mid-way down the page, there will be a tab for Specifications.