Support

About Adding Loggers

• DicksonWare is utilized to review the data that the loggers collect
• The ability to add loggers to DicksonWare can allow for the data to be reviewed through the application, change a loggers settings, create alarms and more

Note
Before adding New Loggers to DicksonWare, be sure to open and launch DicksonWare on your computer first.

How to Add Loggers to DicksonWare

Section 1:

Connect the logger to the computer via USB cable (ensure the logger is on AC power or has Battery)

1. Status will show Connecting 
2. On DicksonWare, you will see New Logger Detected
3. You have the ability to upload any pre-recorded data onto the server, and can determine if you would like to automatically upload data each time the logger is connected by clicking Yes or No if you wish not to
4. Click Close to close the window to get started with more features and configurations

Note
The TSB/TWE/TWP logger models are fully configured using the logger’s touchscreen interface. Those loggers use DicksonWare for the purpose of only to viewing and downloading the data.

Section 2:

You now have the ability to control and manage various features on DicksonWare

1. Configure allows you to configure Logger Settings. Go to Configuring Loggers in DicksonWare to learn more
2. Download allows users to download the Data
3. Open File allows you to review files
4. Clear will clear the logger’s Data

Success

The Data Logger Is Not Downloading All the Stored Data

Data Logger is Set Up to WRAP:

1. When the data logger is set up to WRAP, it will overwrite the data when full and delete the oldest data
2. The data logger can be set up to STOP when data storage is full so that the older data is not overwritten

Unit Has Been Removed From A Cold Environment:

Condensation may have momentarily formed internally, wait for the unit to warm up, it should power up and give all data stored.

Requirements and Troubleshooting

Requirements:

The minimum PC requirements are listed below:

1. SM101, SM125, TM121 & TM125 – DW99 3.0.1.1 or higher
2. SM150, SM175 – DW99 5.0.1.4 or higher

Troubleshooting:

1. Is the Data Logger functioning otherwise? Make sure battery is still good and working properly.
2. Is the correct COM port selected? Try another available COM port connection on back of PC. If this is the first time attempting to communicate on this PC, or if new software or programs have been installed since the logger was last used, try installing the software on another PC (not a laptop).
3. Has the communication speed (baud rate) been changed? It should be set on ADAPTIVE. Check Com port allocations in the PC’s Device Manager, make sure the COM port you’re trying to use is not “reserved” for something else. 
4. Make sure the download cable is not physically defective.

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About Downloading the Loggers Data

• Downloading the data allows you to view the data through DicksonWare and focus on specific ranges you would like to view
• When downloading the data, you are able to save the files as DicksonWare files for later use and for historical purposes

How to use Downloading and Viewing the Loggers Data

Section 1: Downloading Data via USB cable (all models except TSB/TWE/TWP)

Connect the logger to the computer via USB cable and be sure that the logger remains connect to AC power adapter if applicable or has batteries

1.  Launch the DicksonWare application and connect the logger to the computer via USB cable (ensure it has batteries or AC power if applicable)
2. You will see a New Logger Detected window pop up, and can click on Close

1.  The data will now be displayed with a graph and a summary of the readings on the bottom left, and Logger Summary is on the bottom
2. The data can also be downloaded to your computer

Click on Download to begin downloading the data

1.  Determine if you want to save All the data, Displayed data or Cancel

The file will be saved on your local computer and will be saved as an loj file that can only be reopened with DicksonWare.

1. Select where you would like to save the file locally, such as the Desktop, a local folder, Make New Folder, etc.

The file will be saved and you can reopen it using DicksonWare. If you wish to export the file as a CSV to open it with excel or google sheets, visit Exporting the Data.

Section 2: Downloading Logger data via to SD Card

1. Insert SC card into SC card slot or reader connected to PC
2. Open DicksonWare
3. Select Open File
4. Windows Explorer will open – navigate to jump drive
5. Click on .lod / .log file to open

Section 3: Downloading Logger via USB Jump Drive (DSB/DWE/TSB/TWE/TWP only)

Plug the USB jump drive to the PC

1. Select Open File
2. Windows Explorer will open – navigate to jump drive
3. Select the .loj / .lok / .lod file
4. Click Open

Note
If you wish to export the file as a CSV to open it with excel or google sheets, visit Exporting the Data.

About DicksonWare and Logger Communication Issues

• There are few reasons why the logger may not communicate with DicksonWare
• This article will cover two reasons why along with troubleshooting steps.

Touchscreen Device May Be Locked Up:

With the logger on, press the current button to view current readings. If no readings are displayed, the unit is locked. If the Touchscreen logger is locked up or has failed to communicate with DicksonWare before, check the following:

1. Make sure DicksonWare v17.1 or higher is installed.
2. Connect the AC adapter to the Logger then plug into a standard electrical outlet. Slide the power switch up to the OFF position.
3. Connect the logger to the PC via USB
4. Open DicksonWare. DicksonWare should recognize the logger.
5. Either download data and clear or clear the logger.
6. Remove logger from USB and slide the power switch to the ON position.
7. Logger should resume normal operation and when connected to DicksonWare the logger should be recognized.

Display Screen Issues:

If the unit displays current readings, Windows may not want to recognize the unit since it failed once before. Perform the following steps:

1. Connect the logger via USB to the PC.
2. Open Device Manager via Control Panel. Open Human Interface
3. Devices and find the logger.
4. Delete the logger device.
5. Immediately unplug the logger.
6. Plug the logger back in and open DicksonWare. The logger should be recognized. If not contact technical support.

Logger won’t communicate using a serial connection:

Verify that the correct COM port is selected.

1. Go to the main DicksonWare screen, click on Logger, then on Communication (a black dot will appear next to the selected COM port).
2. Should you get an error message stating that the “Device Is Already Open”, this could mean that you have the proper COM port selected, but another device, or its software, has it allocated. Palm pilots, for example, will cause this problem, in which case the port is not actually available and you may have to disable that device.
3. You may also need to relocate the download cable to another serial port on the back of the PC and try changing the COM port again in DicksonWare.
4. If communication has not been established with the previous steps, you may need to remove the batteries and then try all COM port and cable combinations again.
5. Finally, check to make sure the USB is unplugged, and that USB is NOT checked in File>Preferences>Serial.”

Logger won’t communicate using a USB connection

1. Ensure that USB is selected under File > Preferences> Serial.
2. The try unplugging the USB cable and plugging it back in.
3. Remove all power to the logger (this will not cause the unit to lose any data within the logger, but you will have to start the unit logging again by using DicksonWare) unplug the USB cable, power the logger back on, then reconnect the USB cable.
4. If the logger was used in a moist or humid environment, condensation may have formed on the unit. Place unit in a warm dry environment for 24 hrs. Then, clear memory and try again. These loggers are designed for use in a non-condensing environment. If the environment creates condensation, try placing the unit (temperature only models) in a small sealed plastic bag to protect it from condensation.”

Serial or USB window that shows up when opening DicksonWare is disabled.

How to reopen the window

1. Go to: c:dicksondw (or dwSecure)DicksonWare.ini (this is listed as a Configurations Settings file) Open the file with a text editor like notepad.
2. Change the 0 to a 1.

Downloaded data does not match my display.

1.  Please be sure you are using DicksonWare version 17.1 or higher.
2. When using DicksonWare to view saved data, you must first CLEAR the Touchscreen via DicksonWare before logging. Once cleared, the Touchscreen can be edited and logging can begin.