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    • Dashboard
    • Monitoring Points
    • Add or Remove Reference Lines
    • Events Log / Audit Trail
    • Sensor Information and Behaviors
    • Understand the Device Graph

    About the Dashboard

    • The DicksonOne landing page is now the DicksonOne Overview Page and Dashboard.
    • The DicksonOne Dashboard highlights actionable items to get you the information you need to take action.
    • The Dashboard includes Active Excursions and Active Warnings, Firmware Updates, various metrics on your monitoring points and more.
    • Click into a Dashboard card and you are taken to a related page that covers more insight.
    • Go to Monitoring Points to learn more on how to get to the previous DicksonOne Locations landing page.

    Dashboard Overview

    This article applies to these plans:




    About Monitoring Points

    • Users can navigate their monitoring points in various ways.
    • The goal of Monitoring Points is to allow different views that bring attention to critical matters, and prioritize monitoring points based on criticality
    • Monitoring Points by Locations used to be the DicksonOne Locations landing page, which now lives under ‘Monitoring Points.’

    How to use Monitoring Points

    Monitoring Points > Locations

    This is what the DicksonOne landing page used to look like once a user logged in.

    1. To arrive to the locations destination, click on Monitoring Points on the left-navigation bar and then click Locations
    2. You can continue to Register Devices from this page and can continue to organize your monitoring points through virtual locations

    Monitoring Points > Devices

    Devices with active Excursions and/or Warnings are prioritized to bring attention to critical matters.

    1. Click on settings and jump to the Overview, Alarms, or Settings pages
    2. Once you click into the Menu option, you can also create an Export
    3. Use the Search Devices bar to locate a specific device

    Monitoring Points > Channels

    Channels with active Excursions and/or Warnings are prioritized to bring attention to critical matters. Channels can be a temperature probe that goes inside a refrigerator or a temperature channel that monitors the ambient temperature in a room.

    1. Click on settings and jump to the Overview, Alarms, or Settings pages
    2. Once you click into the Menu option, you can also create an Export
    3. Use the Search Devices bar to locate a specific device

    Monitoring Points > Channels is soon to come. It will highlight the various channels that need your attention throughout the account as well as allow you the ability to search for channels by name.

    About Adding/Deleting Reference Lines

    • As part of best practices, we recommend that Reference Lines are added when building a Custom Alarm so that the Reference Line is tied to an Excursion threshold or Warning threshold.
    • Reference lines can help provide a visual on graphs when needing to monitor specific Temperature and/or Relative Humidity parameters.
    • You can add multiple lines for each channel.

    How to Add or Delete Reference Lines

    Visit a Device to Add/Remove Reference Lines:

    Adding a Reference Line.

    1. On the Device Overview page, click on ‘Reference Lines.’
    2. Click ‘+New Reference Line’ to add a new line and follow the next steps.
    3. To Delete an existing Reference Line click ‘Delete’ or if you wish to change the value of the existing Reference Line, click ‘Edit.’

    Determine the Parameters:

    Input the Values needed.

    1. Select the Channel for the Reference Line.
    2. Determine the Value you want to set the Reference Line to.
    3. Click on ‘Create’ and then close out the popup window.

    Temperature y-axis is displayed on the left-hand side of the graph and the Humidity y-axis is displayed on the right-hand side of the graph.

    Reference Line Displayed:

    The Reference Line will appear as a dashed line across the x-axis of the graph.

    You can now add Reference Lines on the Device Overview graph. Please visit the DicksonOne Knowledge Base to learn more on How-to Build a Custom Alarm.

    About Events Log

    • The Events Log automatically records information about how an organization is using the DicksonOne system.
    • The Events Log is an important feature for organizations in highly compliant environments. Creating an audit trail that can be referenced at any time.

    How to use the Events Log

    The user name, time, date, device (when applicable), and a brief notation are added to the log when any of the following events occur:

    •  Users log in or out of the DicksonOne Web Portal
    • Device or location information is added or changed
    • Alarms are added or changed
    • Users are added or their permissions changed
    • Data is exported
    • Annotations are made or changed in the graph area.
    1. To view the Events Log, click Events on the left of the page.

    On the events page you’ll see the following:

    1. Time Zone – changes the time zone the events are reported in (defaults to browser’s time zone).
    2. Filter – filter the results to exactly what you want.
    3. Export – export all events or just a filtered set to a CSV file.
    4. Event Detail – Each line is an individual event or set of changes.


    You can filter the audit trail based on a number of things:

    • A specific device or set of devices
    • A specific user or group of users
    • Type of event
    • Date range


    The event log captures a number of different types of data including:

    • Account – anything relating to account settings
    • Alarm – anything related to the creation, deletion, editing, pausing, commenting, or acknowledgement of an alarm
    • Annotation – a user has added an annotation to the graph of a device
    • Device – a user has added, deleted, or edited a device
    • Export – a user has exported data for a device
    • Location – A location has been added, deleted, or edited
    • User – A user has been added, deleted, or edited
    • Report – A user has created, deleted, or edited a report
    • System – The system has performed an action based on alarms or other programmed behavior (this includes alarms that were triggered)

    You can only track events for users who have and use their own account.

    This article applies to these plans:




    About Understanding Sensor/Calibration Information on DicksonOne

    • When replacing sensors on a device, there are a couple of behaviors that may occur on the interface, and to understand those behaviors this article will explain some of the expectations and details
    • When swapping sensors of the same model type, the channels on the interface should continue as one, and when they are different model types the behavior may change
    • Sensor information regarding when sensors where calibrated and the previous sensors that have been connected to a device are found on a Device Settings page

    Understanding Sensor Swapping and Sensor History

    Section 1: Same Model Swapping

    When sensors of the same model type are swapped on a device, i.e., RTHM (Glycol Thermistor Sensor), the graph will continue as the same line for the sensor on the interface

    If an RTHM sensor is swapped with another RTHM sensor, the channel will be displayed as one on the graph

    Section 2: Different Model Swapping
    Section 2:

    When a different sensor model type is swapped on a device, the graph will display two channels (one for each model type), and the lines of the graph may have a splitting point in which they will appear in a different color from one another and may read a slightly different temperature

    An RTHM (Glycol Thermistor) which is a sensor for temperature is swapped with an RKTC (K-Thermocouple) sensor which is also for temperature will be displayed as two different lines on the graph

    Note: Please continue to read below to review more information on Sensor Information

    Section 3: Reviewing Sensor History

    To identify when sensors have been removed and replaced with new ones on a device, go to the Device Settings page > click on Sensor History

    1.  Current Sensors attached to the device are documented
    2. The port number will be displayed (1 port only for DWE models and 2 ports for TWE/TWP models)
    3. The Channels that you name your sensors on the graph will be displayed here
    4. Calibrated date includes when the sensors were calibrated at Dickson
    5. When the sensor last reported to DicksonOne
    6. Sensor History will include the current sensors attached to the device as well as previously attached sensors that have reported through the device


    About Understanding the Device Graph

    • The Device Graph can provide users insightful information such as Excursion flags, the ability to create Annotation flags, display different data ranges and more all on the graph.

    How to Understand the Device Graph

    Displaying the Data on the Graph:
    1. Click on the date picker to determine a display a different range of data
    2. By hovering over the screen, you can look at a data point on the graph
    3. A timestamp for the data point that the cursor is on will be displayed on the top-right
    4. You can hide other channels by sliding the toggle to Off to display only desired channels on the graph

    Zoom Into the Graph:
    1. Highlight an area on the graph by clicking into the graph and dragging the cursor to zoom into a range of data
    2. Click Reset Zoom to reset the zoom

    Warnings and Excursions on the Graph
    1. Excursion events will add excursion flags on the graph and you can click into it to view more details
    2. An excursion banner will be displayed when an alarm event for an excursion is triggered and will remain displayed until the condition clears
    3. A warning banner will be displayed when an alarm event for a warning  is triggered and will remain displayed until the condition clears

    Users have the flexibility to designate alarm alerts as either warnings or excursions. Warnings are typically used to receive a notification when a condition is trending out of spec, but has not reached a critical point. Excursions are typically used to alert the user when the condition has reached a critical point. All warning and excursion events will be documented in the system. However, only excursions will display a flag on the graph and appear on export and reports. Warnings will not.

    Annotations on the Graph

    Users can add Annotation flags by clicking into the graph and the Annotation pop-up will be displayed

    1. Select the Channel from the drown-down to comment on
    2. Create a message/comment
    3. Click Save

    There are various options that can be displayed on the Device Graph. To learn more information, such as how to add Reference Lines to the graph or other features, please visit the DicksonOne Knowledge Base.

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