Support

About Connecting your iSeries Equipment

• Helmer iSeries equipment can send data directly to DicksonOne!
• Use these instructions to get connected
• Note: there are some differences in how integrated equipment function compared to native DicksonOne devices

Configure the Integration (Basic)

These steps will help you establish the integration between your iSeries equipment and DicksonOne. These steps assume a fairly basic IT/network setup but advanced configuration options (static IPs, MAC address whitelisting, etc) are available in Configuring Advanced Settings.

1. Access the Settings screen

If your control panel is not protected by a PIN, tap the green Settings button with the gear icon from the menu of buttons.

If your control panel is protected by a PIN:

1. Enter your PIN

2. Once unlocked (the lock icon will appear unlatched), tap the iC3 button in the lower right of the screen

3. Tap the green Settings button w/ the gear icon from the menu.

2. Go to Auxiliary Settings

3. Ensure the “Ethernet Port” setting is set to “On” as seen in the image.

Enter the Ethernet Setup by tapping the button next to the right of the label.

Once you’re in the Ethernet Setup menu you’ll see your equipment’s current IP address and other settings.

You may need to configure additional settings (e.g. DHCP vs static IP addresses, etc) depending on your organization’s IT infrastructure. If you aren’t sure it is best to check with your IT department. See the article on Advanced Configurations for Helmer Equipment for more information.

While still in the Ethernet Setup menu, scroll down to the section called “Send Data to External Server.”

Tap the “Server URL” field and a on-screen keyboard will come up with a field to enter the URL.

Type the URL below into that field.
NOTE: it is critical that is is 100% accurate.

SERVER URL
https://api.dicksonone.com:443/partners/helmer/integration

When complete, tap the Save icon with the green checkmark in the lower right.

Configure the other settings to enable the integration. You may need to scroll down further to see additional settings.

• Service: ON
• Period (mins): 5

Note: the Period is how often the system will send a reading to DicksonOne. We recommend starting at 5 minutes but your SOPs may dictate otherwise.

• Use SSL/TLS: Selected/Checked
• Ignore SSL/TLS Errors: Selected/Checked

Save this configuration by tapping the save icon on the right.

When asked to confirm saving the settings, tap the green checkmark button

Test your configuration by pressing the “Press to test” button just under the configuration options.

If you get a message that contains “200 OK” then the integration has been configured successfully.

If you do not get a message with “200 OK” see our Troubleshooting Helmer Equipment Integration article.

About the Advanced iSeries Configuration

This article covers the advanced configuration (static IPs, MAC address whitelisting, etc) of Helmer iSeries Equipment

Locating the MAC address for your iSeries equipment

If you utilize DHCP IP address reservations or whitelist the MAC addresses as part of your company’s IT policies, you may need to locate the MAC address for your device. Follow these steps to do that.

Access the information screen:

If your control panel is not protected by a PIN, tap the green Settings button with the gear icon from the menu of buttons.

If your control panel is protected by a PIN:

1. Enter your PIN

2. Once unlocked (the lock icon will appear unlatched), tap the iC3 button in the lower right of the screen

3. Tap the information button (the circle icon with the “i”)

You’ll be on your equipment’s Information screen.

Press the “More Info” button on the right.

On the More Info screen, you’ll find the MAC Address for that particular equipment in the right hand column.

Configuring Static IP addresses

If you utilize static IP addresses as part of your company’s IT policies, you will need to specifically configure related settings. Follow these steps to do that.

Access the settings screen:

Follow the same instructions from the Basic Configuration to navigate from the home screen to the ethernet settings.

Home > Settings > Auxiliary Systems > Ethernet

Once you’re in the Ethernet Setup menu you’ll see your equipment’s current IP address and other settings.

To configure those additional settings, toggle the “Obtain an IP address Automatically” to NO if it isn’t already.

From there you can proceed to assign an IP Address, Subnet Mask, and Default Gateway.

Make sure to hit the Save button on the right.

Configure the other “Send Data to External Server” settings as outlined in the Basic Integration article.

Test your configuration by pressing the “Press to test” button just under the configuration options.

If you get a message that contains “200 OK” then the integration has been configured successfully.

If you do not get a message with “200 OK” see our Troubleshooting Helmer Equipment Integration article.

If you’re having trouble integrating your Helmer equipment with DicksonOne, refer to the table below for troubleshooting steps.

Symptom	Remedy
I see a 500 Internal Server Error when I press the “Press to Test” button on the Ethernet Setup page.	1. Confirm that you’ve set your “Send Data to External Server” settings according to the instructions 2. Confirm that the DicksonOne URL matches the instructions perfectly (it is long, so double check)
I see Host not found when I press the “Press to Test” button on the Ethernet Setup page.	1. Confirm that you’ve set your “Send Data to External Server” settings according to the instructions 2. Confirm that the DicksonOne URL matches the instructions perfectly (it is long, so double check)

If you continue to have problems, our support will be happy to help. Please contact us via the methods below.