Support

About Updating the Device Firmware

• Dickson allows users to control how the firmware on the devices is updated in three different ways: Over the Air (OTA) Manually or Automatically, and Manually via USB Stick
• Dickson recommends updating the firmware Over the Air (OTA) which is allows the option for Automatic or Manual

How to Update the Device Firmware

Automatically OTA:

Go to DicksonOne.com > Select a Device > Settings > Firmware

1. Select Update this Device automatically on the Firmware page
2. Or select Use the account default: if it is set to Update this device automatically
3. Click Save

Note
The account default option is determined by the Account Owner in DicksonOne. As a new device is registered, it will inherit the Company Account Default Device Settings.

Manually OTA:

Go to DicksonOne.com > Select a Device > Settings > Firmware

1. Select Do not update this device automatically on the Firmware page
2. Or select Use the account default: if it is set to Do not update this device automatically
3. Click Save
4. To update to the latest firmware version, click Update Firmware in the Firmware page

Note
The device checks for new firmware updates approximately every eight hours. You can force this by powering the device off and shutting it down. The firmware update is estimated to last 2 hours to download and a minute or less to update. The device will continue to work as expected while the update proceeds.

Manually USB Stick:

• Edit

Go to DicksonOne.com > Select a Device > Settings > Firmware

1. Click Review Firmware Changelog 
2. Click the Filter button
3. Locate the Device Firmware (DWE or TWE/TWP) and click the download icon to download the file
4. Save the file onto a USB stick

• Edit

Change Logs page

1. Select Firmware on the Change Logs page
2. Click the Filter button
3. Scroll and Locate the Device Firmware (DWE or TWE/TWP) and click the download icon to download the file
4. Save the file onto a USB Stick
5.  Manually Power the Device off by pressing the power button
6. Plug the USB Stick into the Device USB Port
7.  Verify that the USB stick icon appears on the screen
8. Remove USB Stick after the device is updated

Success
To learn more about how to assign the Firmware Company Default Device Settings, please visit the DicksonOne Knowledge Base.

About Managing Firmware Settings

• Firmware Settings can be controlled by the Account Manager and the Account Manager can determine how Firmware Settings will be set
• Firmware settings offer the flexibility to update Over the Air (OTA), as well as the flexibility to Automatically update or Manually update

How to use Manage Firmware Settings

Setting Company Default Firmware Setting:

Go to DicksonOne.com > Manage > Account > Default Device Settings

1.  As the Account Owner, determine if you would like to set the firmware settings to Update my devices automatically or Do not update devices automatically 
2. Click Save

Note
The Firmware settings can be overridden on a device if needed. The Company Default Device Settings are meant to provide guidance and smoother configuration when adding new devices. To learn more on how to control the firmware for a specific device, please review Update the Device Firmware

View or Change the Firmware On a Single Device:

Go to DicksonOne.com > Select Device > Settings > Firmware

1. On the Device’s Firmware page, the Firmware version will be displayed
2. The Firmware setting for a device can be changed here to be the account default or another option
3. The Firmware Changelog can also be reviewed on the page
4. Click Save if an update is made

Note
To learn more about how to update the Firmware manually via USB Stick or more on OTA Firmware updates, please visit the DicksonOne Knowledge Base to learn more.
Success
DicksonOne allows users to control how the Firmware on the devices should be updated. To view the latest Software Updates and Firmware, please visit the DicksonOne Change Logs.

About Wiring the Relay Pod on Touchscreen Devices

• The DicksonOne Relay Pod is compatible with Touchscreen devices only, which include the TWE/TWP and the TSB
• Interesting use case 1
• Interesting use case 2
• This feature is really powerful with [Link to other feature] and [Link to other feature]

Wiring the DicksonOne Relay Pod

About Wiring:

To do that thing, you do this other thing.

1. Pin 1: Channel 1 Common
2. Pin 2: Channel 1 Normally Open
3. Pin 3: Channel 1 Normally Closed
4. Pin 4: Channel 2 Common
5. Pin 5: Channel 2 Normally Open
6. Pin 6: Channel 2 Normally Closed

Important:

Please note the following

1.  Features 1 SPDT 50V DC, 200mA, NO/NC Relay per channel
2. Maximum 22 gauge solid wire recommended
3. Relays are not a controller and cannot be used to turn On/Off remove devices
4. Relays are designed for resistive loads and NOT inductive or capacitive
5. Operates under battery power

Note
To learn more about Touchscreen devices, please visit Touchscreen Topics.

About Connecting a Device to Ethernet

• If connecting to your organization’s network via WiFi is not permitted, an alternative is taking advantage of using ethernet on the devices
• The article will cover how to connect ethernet on DicksonOne devices (DWE devices as well at Touchscreen TWE/TWP devices)

How to use Connect an Ethernet Device

Connecting the DWE (Basic Device) to Ethernet

Plug and play

1. The ethernet jack will be found on the side of the device to the right
2. Plug the ethernet cable into the ethernet jack
3. The device will automatically begin to communicate with DicksonOne after it has been registered

Use the configuration widget

1.  The Network Configuration Widget can also be used to turn Wi-Fi on and turn Ethernet on the device
2. Other settings can also be changed when using the configuration widget

Note
Unlike the DWEs that can easily be plugged into Ethernet, the DicksonOne Touchscreen devices are automatically programmed to have the WiFi turned on and must be configured for Ethernet in a couple of quick easy steps below.

Connecting a TWE/TWP (Touchscreen Devices) to Ethernet

On the Device, click on the settings icon at the bottom right of the screen and then go to the Network Settings page (WiFi icon to the left)

1. On the Network Settings page, click on WiFi under Network Adapter
2. Then click Ethernet
3. The device will automatically reboot to make the change the network settings

Plug the device to an ethernet cable

1. The ethernet jack will be found to the side of the device to the right in the middle

Note
If you plan to utilize POE with the TWP Touchscreen devices, please turn WiFi off and turn on Ethernet on the devices.

About Connecting Devices to WiFi

• All DicksonOne devices offer the options to connect to the internet through either WiFi or Ethernet
• This article will cover how to connect Touchscreen (TWE/TWP) devices and DWE devices to WiFi

How to Connect Devices to WiFi

Configuring WiFi on a Touchscreen Device (TWE/TWP)

On the Touchscreen device, click on the Settings icon to the bottom right of the screen

1. Click on Network Settings (WiFi icon) on the left
2.  Click Scan to search and select a network
3. You can also provide the SSID manually
4. Provide Password if needed
5. Click Connect to connect to the WiFi
6. When successfully configured the device will display a 6-digit Device Code (used for registering devices to your DicksonOne account)

Configuring a DWE device via the widget:

Non-touchscreen devices (DWEs) must use the Network Configuration Widget.

1. Download the widget from http://www.dicksonone.com/config (can be deleted successfully registering the devices and reinstalled as needed) Open the DicksonOne Network Configuration App
2. If the security warning appears, simply click run.

Note:
This configuration utility or widget requires .Net 4.7 or newer to run. You will be prompted to download the correct version if necessary.

4. Connect the small end of the USB cable to the mini-USB port on the DWE. Connect the other end of the USB cable to an open port on your computer. Make sure the logger is on and connected to the power source via the AC adapter.

Note:
The LED indicator light should be bright white, indicating that the device is connected to a computer via USB. In addition, “USB” will appear on the LCD display.

5. Choose WiFi

6. DicksonOne devices default to the Ethernet setting. After you have chosen WiFi as your Connection Method your device will reboot.

7. Choose the appropriate WiFi Network

8. Confirm you have chosen the correct network and enter your password.

9. If you are using Firmware version 1.9.0 or newer you will see your data logger go through these steps. Once all three are check marked your device is configured. You can click on the link to register your device.

If you are using any Firmware before version 1.9.0 this is the prompt you will see once your device has connected to your network. Within your DicksonOne account you will click the green Register Device button. Then name the device according to your naming conventions and enter the registration code that appears on the display of your data logger.

About Replacing the Sensor on a Device

• To recalibrate your DicksonOne logger all you need to do is purchase a new Replaceable Sensor with the desired calibration
• You can calibrate by giving us a call at 630.543.3747 and a team member can walk you through your needs
• Swap out the old sensor for a new one with the following steps

How to Replace the Sensor

Section 1: Swapping out the Sensor

1. Remove the existing Replaceable Sensor
2. Plug in the new Replaceable Sensor

Warning
We recommend that the new sensor is stabilized in the monitored location or application before swapping to avoid logging values that do not represent the monitored environment.

Probe (e.g. KTC) Disconnect:

First Generation devices (all black or a SKU Wxx## or Exx##):

If a probe is disconnected from a replaceable sensor this will trigger an alarm if one is set.

Second Generation device (white/grey or a SKU like TWE, TWP, or DWE):

If (and only if) the probe is an RKTC or RKTC2 K-thermocouple , and it is disconnected from the sensor, this will trigger an alarm. Any other replaceable sensor type will not trigger an alarm when the probe is removed from the sensor.

Replaceable Sensor Unplugged:

First Generation devices (all black or a SKU Wxx## or Exx##):

If a replaceable sensor, the probe+pod or simply pod+sensor, is unplugged this will trigger an alarm if one is set.

Second Generation device (white/grey or a SKU like TWE, TWP, or DWE):

If a replaceable sensor, the probe+pod or simply pod+sensor, is unplugged this will NOT trigger an alarm.

Alternatively, if you have a DWE unit: you can only have one replaceable sensor with this device. So if the sensor is unplugged, the not reporting alarm will trigger.

You you have a TWE/TWP unit: you can have two replaceable sensors connected to this device. So if one is unplugged, the not reporting alarm will NOT trigger (because it is still reporting). If both are unplugged, the alarm will trigger.

For more information regarding not reporting alarms, please see Not Reporting Alarms.

 

About Replacing a Device

• If a device needs to be moved or replaced due to calibration, repairs and/or other reasons, replacing the device can be a feature to use.
• If possible, Dickson recommends archiving the device that needs to be replaced, and registering the replacement as a new devices. The channels may appear different on the Device page.

Warning
Prior to replacing the device, you will want to have the replacement ready to go by configuring the device to the internet via WiFi/Ethernet, and ensuring that you have the replacement device’s registration code. Please visit DicksonOne How-to Articles to learn more on adding a device.

How to Replace a Device

On the Device Page:

Go to DicksonOne.com > Click into a Device

1. Click into the device you wish to replace
2. On the Device page, click Replace

Warning pop-up will display

1. Review the Warning and click Continue if you wish to continue or Cancel

Register Device

1. Provide the replaced device’s registration code
2. Click Replace

Success
The new device will now begin to collect data. Be sure to review the Device Settings, and ensure that any reports and alarms are updated accordingly. To learn more on DicksonOne, please visit the DicksonOne Knowledge Base.