Talk to us:(630) 543-3747

USA
English (US)

Support

Welcome to Dickson Support! How can we help?

    Device

    Articles
    • Add Devices
    • Change the Device Settings
    • Understand the Device Summary Data
    • Understand the Device Graph
    • Archive a Device
    • Delete a Device
    • Device Loses Power or Loses Network Connection
    • Download Data Manually from a Device
    • Export the Device Graph
    • Replace a Device
    • Reset the Min/Max On a Device

    About Adding Devices to Your DicksonOne Account

    • The Touchscreen logger (TWE/TWP) and Display Data logger (DWE) must be connected to the internet before you can register the devices, and for the RF System, the RF gateway must be connected to the internet and registered to your account before you can register your RF loggers. 
    • All loggers will display a 6-digit registration code on the logger’ screen used for registration (reference the quick start guides provided with your devices).  

    Note
    If you are using RF loggers, please review Register RF Loggers for more detailed instructions.

    How to Add New Devices

    On DicksonOne

    On DicksonOne click on +Register New Hardware when you log in


    Note
    If you need to connect your touchscreen device of display data logger to the internet go to Connect a Device to WiFi or Connect a Device to Ethernet

    Click on the device model that you need to register. 

    For more detailed information on on the RF System, please visit Register RF Loggers

    Configure the Device and Register It
    1. Provide a Device name (i.e., Refrigerator One, Ambient Room 123)
    2. Provide the 6-digit Registration code found on the device screen (the touchscreen device will display the code in the network screen) 
    3. Select a Location from the drop-down location options OR
    4. To create a new location for the device to live in, click Add New Location 
    5. Review the Company Default Settings or Edit them to make adjustments
    6. Click Register Device


    Success
    Registering devices can be easy. To learn more about DicksonOne features such as how to create alarms, please visit the DicksonOne Knowledge Base.

    About Changing the Device Settings

    • Reconfiguring a Device(s) can be helpful to users if an SOP has new requirements, your sample interval needs to be updated, or more you can be accomplished in two different ways.
    • Device Settings can be changed in bulk across one or more multiple devices in the Manage Devices page or on a single device by visiting a Device.

    How to Change the Device Settings

    Change the Settings for One or Multiple Devices at Once:

    Go to DicksonOne.com > Manage > Devices

    1.  Check the Box for the device(s) you would like to change the settings for OR if you want to change settings for all devices Check the Box next in Device Name 
    2. The Settings window will pop up after selecting a device(s) and you can change each setting as needed. 
    3.  Click Apply Bulk Actions to [n] Devices.
    4. You will see a banner displayed the device count that was updated at the top. 


    Notice that the settings options provides a Company Default option
    The Company Default options are predetermined by the Account Owner of the DicksonOne account you are on. To learn more about Company Default Settings, please visit the DicksonOne Knowledge Base.

    Changing the Settings on a Single Device:

    Go to DicksonOne.com > click on a Device 

    1. Click on the Device name you wish you change the settings for.

    In the Device page.

    1. Click on Settings on the Device page

    Options in the Settings Page

    1. Starting with Location, you can change any settings provided for the device. 
    2. Be sure to click Save at the bottom of the page.
    3.  You will see a blue banner at the top of the page ‘Device updated’ when the changed went through.


    Notice that the settings options provides a Company Default option
    The Company Default options are predetermined by the Account Owner of the DicksonOne account you are on. To learn more about Company Default Settings, please visit our DicksonOne How-to Articles.
    Success
    You can now reconfigure the device settings to your needs in two different ways!

    About Understanding the Device Summary Data

    • The Device Summary Data can provide users different viewing options for data based on time and captures information for each channel on a device
    • Displays the Average, Minimum, Maximum, and Mean Kinetic Temp over a selected period of time
    • Highlights Annotations and Comments as well that occurred on the device

    How to Understand the Device Summary Data

    On the Device Page:

    Go to DicksonOne.com and click into a Device

    1. When clicking into the data picker, pre-set data ranges will be displayed and you can select a range
    2. Users can also select a specific time range by using the Date Picker (e.g., a long weekend, one particular day, hour, month, etc.)
    3. Summary data will be displayed for each channel (metrics reflect the time range selected)
    4. Each channel can be turned on or off so that it is displayed on the graph
    5. The Channel name can be edited to your liking (e.g. Ambient Temperature Point 1, Incubator 253, Freezer 1, etc.)
    6. Annotations for Excursions are documented as well as annotations added by users


    Note
    Users can acknowledge and comment on Excursion Alerts triggered by Alarms and comment by clicking Acknowledge to the right.

    Key Terms on the Device Summary Data:

    Mean Kinetic Temperature: A simplified way of expressing the overall effect of Temperature fluctuations during storage or transit of perishable goods.

    Relative Humidity: The ratio of the partial pressure of water vapor in an air-water mixture to the saturated vapor pressure of water at a prescribed temperature.

    Dew Point: The temperature where water begins to condense. The Dew Point is a water-to-air saturation temperature and is associated with Relative Humidity. A high Relative Humidity indicated that the Dew Point is closer to the current Air Temperature. A Relative Humidity of 100% indicated that the Dew Point is equal to the current Temperature and that the air is maximally saturated with water. When the Dew Point remains constant and Temperature increases, Relative Humidity Decreases.

    Success
    Each Device can be viewed in various ways and channels can be customized as needed.

    About Understanding the Device Graph

    • The Device Graph can provide users insightful information such as Excursion flags, the ability to create Annotation flags, display different data ranges and more all on the graph.

    How to Understand the Device Graph

    Displaying the Data on the Graph:
    1. Click on the date picker to determine a display a different range of data
    2. By hovering over the screen, you can look at a data point on the graph
    3. A timestamp for the data point that the cursor is on will be displayed on the top-right
    4. You can hide other channels by sliding the toggle to Off to display only desired channels on the graph

    Zoom Into the Graph:
    1. Highlight an area on the graph by clicking into the graph and dragging the cursor to zoom into a range of data
    2. Click Reset Zoom to reset the zoom

    Warnings and Excursions on the Graph
    1. Excursion events will add excursion flags on the graph and you can click into it to view more details
    2. An excursion banner will be displayed when an alarm event for an excursion is triggered and will remain displayed until the condition clears
    3. A warning banner will be displayed when an alarm event for a warning  is triggered and will remain displayed until the condition clears


    Info
    Users have the flexibility to designate alarm alerts as either warnings or excursions. Warnings are typically used to receive a notification when a condition is trending out of spec, but has not reached a critical point. Excursions are typically used to alert the user when the condition has reached a critical point. All warning and excursion events will be documented in the system. However, only excursions will display a flag on the graph and appear on export and reports. Warnings will not.

    Annotations on the Graph

    Users can add Annotation flags by clicking into the graph and the Annotation pop-up will be displayed

    1. Select the Channel from the drown-down to comment on
    2. Create a message/comment
    3. Click Save


    Success
    There are various options that can be displayed on the Device Graph. To learn more information, such as how to add Reference Lines to the graph or other features, please visit the DicksonOne Knowledge Base.

    About Archiving a Device

    • Archiving a device will allow you to view the historical data and historical excursions that may have occurred without having to continue to collect samples of data.
    • Archiving a device will remove the device from your subscription so that it is not charged for a reoccurring subscription or counted towards your subscription tier.
    • Archiving a device can be paired with locations by creating a location for archived devices on the account.

    Note:
    Archiving a device is permanent and cannot be undone. Ensure that you no longer need the device for ongoing monitoring.

    How to Archive a Device

    First Visit a Device to Archive It:

    Visit a Device to Archive it.

    1. Click ‘Settings’ from the Device Overview Page when visiting a device
    2. Click ‘Archive this Device’ at the bottom of the Settings Page

    Verify That You Want to Archive The Device:
    1. Click ‘Archive’ after reviewing the Warning.


    Warning
    Archiving a Device
    – Disables communication with the DicksonOne servers (device be be re-purposed).
    – Will unapply any alarms to the device.
    – Will remove the device from any future reports.
    – Will remove the device from your account’s subscription plan

    Where to Find The Archive Device:

    Viewing an Archived Device.

    1. When you visit a location, archived devices will have the message This device has been archived.
    2. An archived device is accessed the same way you access an active device.
    3. Click on the name of the device to view the historical data.

    Remaining Access:

    Archive Device Overview.

    1. The banner denotes the status of the Device.
    2. You can view a specific date range of data.
    3. View the channels you need only by using the On/Off toggle.
    4. Annotations for Excursions remain viewable.
    5. Exports can be created by clicking on the ‘Export’


    Success!
    You can now move forward to creating a location for Archived Devices. This can be a location on the main locations page or even a sub-location.

    This article applies to these plans:

    • Basic
    • Standard
    • Professional
    • Enterprise

    This article applies to these plans:

    • Basic
    • Standard
    • Professional
    • Enterprise

    About Deleting a Device

    • Deleting a Device allows you eliminate the device from the interface completely.
    • Deleting a Device allows your to repurpose the device for reuse.

    How to Delete a Device

    Delete in the Overview Page:

    Visit the Device Overview to delete your device from the interface

    1. On the bottom right-hand side of of the graph click ‘Delete’


    Note
    Once you delete the device you will not have access to the data. Another option is to archive the device. Please visit our ‘How-to’ articles to learn more about archiving a device.

    Verify Before Taking Action:

    You will then see a Warning to verify if you are sure you want to delete the device.

    1. Verify that the Warning display has the name of the device you want to delete.
    2. Determine if you wish to move forward by clicking ‘Delete.’


    Success
    Your device is deleted from the interface and will no longer show up on your DicksonOne account. You can always reuse the device in the future.

    About the Devices Not Reporting

    • The article will cover what happens to the Devices in the event of a power failure/power outage?
    • The article will also cover what happens if the Devices lose connection to the internet/network outage?

    Note
    To take advantage of Not Reporting alarms, click here to learn more

    In the event of a power outage or power failure:
    1. The Ethernet or WiFi chip will be turned off to conserve battery life
    2. The Devices will continue to record data on the Devices battery backup
    3. The DWE Devices are spec’d to 1 week of battery backup
    4. The Touchscreen Devices (TWE/TWP_ are spec’d to 70 hours of battery backup
    5. Once the Devices have established power (AC power) again, the data will begin to be transmitted automatically to DicksonOne
    6. We recommend taking advantage of Not Reporting Alarms to receive alerts when the Devices are not connecting to the Internet of when the Devices lose power
    In the event of a network outage or lost of network connection:
    1. The devices will continue to collect data. 
    2. Once the network connection is regained, the devices will automatically transmit the data to DicksonOne automatically. 
    3. We recommend taking advantage of Not Reporting Alarms to receive alerts when the devices are not connecting to the Internet of when the devices lose power.
    What happens if the Device is disconnected from WiFi or Ethernet:
    1. The devices will continue to collect readings. Once the devices are connected to the internet the data will be stored data will be transmitted to DicksonOne.
    DWE:
    1. Make sure the device is connected to a power source.
    2. Plug a USB stick into the port on the side of the device.
    3. Press the small black button on the side of the device.
      1. A long button press will export ALL data from the device. A long press is when you hold the button until you see two double purple flashes.
      2. A short button press will export only the data since the last export.
    4. You will see a new icon on the screen displaying an arrow pointing downward. This will remain lit throughout the download process.
    5. Once the download is complete, the arrow icon will disappear. 
    6. At this point, it is safe to remove the USB stick to download the file on your computer in CSV format.

    TWE/TWP/TSB Touchscreens:
    1. Make sure the device is connected to a power source.
    2. Plug the USB stick into the port on the device.
    3. Select the Settings icon in the lower right corner of the screen.

    TWE/TWP/TSB Touchscreens:
    1. Make sure the device is connected to a power source.
    2. Plug the USB stick into the port on the device.
    3. Select the Settings icon in the lower right corner of the screen.
    4. Select the USB icon on the left side menu.
    5. Select the Save to USB button.
    6. Select CSV (All channels) to download all data on the device.
    7.  A pop-up will alert you that the data is saving. DO NOT remove the USB stick while this message is onscreen.

    Once the download is complete a new message will appear saying “Data saved successfully”. At this point it is safe to remove the USB stick to download the file on you computer.

    How to Export the Device Graph

    1. Open the logger’s display page and click the Chart Context Menu icon, located in the top right hand corner of the graph. 

    1. After you click the icon, a drop-down menu will appear. You can choose to print an image of the graph itself.
    2.  Or select the type of image file you would like and the download will begin automatically.

    You May Also Want to Reference:

    Export the Account Data

    Export the Device Data

     

    About Replacing a Device

    • If a device needs to be moved or replaced due to calibration, repairs and/or other reasons, replacing the device can be a feature to use. 
    • If possible, Dickson recommends archiving the device that needs to be replaced, and registering the replacement as a new devices. The channels may appear different on the Device page. 

    Warning
    Prior to replacing the device, you will want to have the replacement ready to go by configuring the device to the internet via WiFi/Ethernet, and ensuring that you have the replacement device’s registration code. Please visit DicksonOne How-to Articles to learn more on adding a device.

    How to Replace a Device

    On the Device Page:

    Go to DicksonOne.com > Click into a Device

    1. Click into the device you wish to replace
    2. On the Device page, click Replace 

    Warning pop-up will display

    1. Review the Warning and click Continue if you wish to continue or Cancel 

    Register Device 

    1. Provide the replaced device’s registration code 
    2. Click Replace 


    Success
    The new device will now begin to collect data. Be sure to review the Device Settings, and ensure that any reports and alarms are updated accordingly. To learn more on DicksonOne, please visit the DicksonOne Knowledge Base.

    About Resetting the Min/Max on a Device

    • Resetting the Min/Max can help establish a new baseline.

    How to Reset the Min/Max on a Device

    On Your Device:

    Resetting the Min/Max is as easy at 1, 2, 3.

    1. Press down and hold the reset button on the left side of the device.
    2. The LED light will flash once, and then twice in purple to signify that the Min/Max has been reset.
    3. The Min/Max values will be reset to the same value, confirming that they have been reset to a new baseline.


    Success
    The Min/Max values on your device are now reset!

    Need expert help?

    You can contact us via any of the following

    Support phone number
    Speak to an Agent

    Searching for a copy of the latest A2LA?

    See all A2LA documents