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Too Many Escalations for a Given Condition
About Escalation Policies
- This article covers what to do if you have received this error message: "Sorry, you cannot have more than three escalations for the same condition. Please adjust your settings and try again".
- When creating an alarm or alarm template, you cannot have a single condition that escalates more than three times or levels (including the initial level).
What to do if you have too Many Escalations for a Given Condition
A single condition would be "when the temperature is greater than 70F". A different value or a different variable, like humidity would count as other conditions.
You have likely set up an alarm that looks like the following:
When the temperature is greater than 70F...
- For 3 readings, contact person A, B
- For 5 readings, contact person A, B, C
- For 8 readings, contact person B, C, D
- For 20 readings, contact person A, B, C, D, E, and F
To remedy the situation, you must remove one of the lines above. If you remove the line with 5 readings, you should be able to save the alarm and would be left with:
When the temperature is greater than 70F...
- For 3 readings, contact person A, B
- For 8 readings, contact person B, C, D
- For 20 readings, contact person A, B, C, D, E, and F