Credit Card Payment Failed – Stripe

This article applies to these plans:

Basic

Standard

Compliant

About Credit Card Payments

• Your monthly credit card subscription will be cancelled after three consecutive failed payments
• If you see a failed payment, we recommend contacting your card issuer first to understand why the payment was not processed
• You can also update your credit card information as needed when a payment fails
• Please continue reading to learn more

Understanding Credit Card Payments

Section 1: When your payments have failed your subscription will be cancelled

Your monthly subscription paid using a Credit Card may be cancelled if the system has exhausted all attempts to process a payment.

1. When the 1st payment attempt fails, the system will try again after 24 hours
2. If the 2nd payment fails, the system will attempt again 24 hours from the last attempt
3. If the 3rd payment fails, the system will automatically cancel your subscription

Once the subscription is cancelled, you have the option to click Subscribe so that you can purchase a monthly plan again or please reach out to your sales representative if you are interested in purchasing a Yearly-Compliant plan at 630.543.3747

Section 2: What to do when your credit card payment fails

DicksonOne will automatically send a notification to the email tied to the Credit Card on DicksonOne when the first attempt fails. The system will also display a warning banner letting users know that your subscription has a failing payment. Please update your payment information.

1. A failed payment is typically due to the card issuer not honoring the payment
2. Please contact your card issuer as soon as possible to understand why a payment was failed
3. You also have the option to update your credit card information to a new card by clicking Update Payment on the right so that your payment can be processed

Note If you updated your credit card information to a new one after a payment has failed, the warning message may continue to be displayed as the system will attempt to run the transaction at the exact time. Please allow up to 24 hours for the payment status and warning banner to be updated. Success