Product Manuals

This article applies to these plans:

Basic

Standard

Compliant

Enterprise

WiZARD2 software locked up while adding a device

This can happen for a couple reasons:

  1. Look in the task bar to see if there an information window open prompting you to
    1. unplug the USB
    2. reboot the PC after adding a device.

These are windows that normally open on top of the WiZARD window so that you can reply to them, if they are not closed they will lock up WiZARD. Close these windows. Make sure you do not click OK to reboot the PC.

WiZARD2 should resume normal operation.

  1. If #1  does not apply and you can not close WiZARD2 normally CNTL/ALT/DEL to close the WiZARD2 Software via the Task Manager then open WiZARD2

If you have any other applications open (including internet software) close it down.

If the system locked up while adding the Receiver:

  1. Disconnect the USB cable from the Receiver.
  2. Unplug the AC adapter and turn the power switch to off leave for 1 minute.
  3. Reconnect the AC adapter and turn the power switch to on.
  4. Reconnect the USB.
  5. Open the WiZARD2 software and wait for the Receiver to connect

If the system locked up while adding a Logger or Repeater:

  1. Disconnect the usb cable from the Logger/Repeater.
  2. Unplug the AC adapter and turn the power switch to off leave for 1 minute.
  3. Open the WiZARD2 software and wait for the Receiver to connect.
  4. Reconnect the AC adapter and turn the power switch to on.
  5. Reconnect the USB to the Logger/Repeater and add.

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