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Troubleshooting an iSeries Integration
If you’re having trouble integrating your Helmer equipment with DicksonOne, refer to the table below for troubleshooting steps.
If you continue to have problems, our support will be happy to help. Please contact us via the methods below.
| Symptom | Remedy |
|---|---|
| I see a 500 Internal Server Error when I press the “Press to Test” button on the Ethernet Setup page. | 1. Confirm that you’ve set your “Send Data to External Server” settings according to the instructions 2. Confirm that the DicksonOne URL matches the instructions perfectly (it is long, so double check) |
| I see Host not found when I press the “Press to Test” button on the Ethernet Setup page. | 1. Confirm that you’ve set your “Send Data to External Server” settings according to the instructions 2. Confirm that the DicksonOne URL matches the instructions perfectly (it is long, so double check) |