This website uses cookies to help us give you the best experience when you visit.
By using this website you consent to our use of these cookies.
IT FAQs
How often is the software and firmware updated?
Small updates such as Bug Fixes will occur more often. Major feature releases will be less frequent and released after passing extensive testing. Firmware updates will occur less frequent after passing extensive testing. Old firmware can still be used as long as the version is still functional.
What is SaaS?SaaS stands for Software as a Service. With SaaS, software and associated data are centrally hosted on thee internet via the cloud. To access DicksonOne, users need a web browser such as Google Chrome or others to connect via the internet.
What is the expected uptime for DicksonOneWe do not have a definite answer. Our goal is 99.9% uptime with planned outages for system upgrades and maintenance. We maintain 7 days of database backups, with backups occurring once per day between 06:00-07:30 UTC.
Can I backup my data from DicksonOne to my own servers automatically? Yes, you can leverage the REST API to integrate a backup of your data onto your own servers with a third party system such as a Building Manage System (BMS). You can utilize documentation found here.
Will the devices affect my bandwith?The amount of data passed to DicksonOne by the devices is fairly small. A single device will produce less than 6MB per day (about 2 normal sized MP3 music files). A system of 50 devices will generate under 300 MB per day.
Are there alternatives to using the network configuration widget? Yes, there are alternatives or workarounds to consider. Use the device as a plug and play devices where you can plug the device into power and an active ethernet jack (DWE devices ship with ethernet DHCP as the default). Use a personal computer to program the device if your IT environment allows it. Use DicksonOne touchscreen devices (TWE/TWP) instead as they can be configured on the device without needing to use the network configuration widget.
Is the data sent to DicksonOne encrypted?Yes. The TWE/TWP and DWE devices communicate via HTTPS as the default over port 443 and can be disabled if needed. First generation devices (colored all black) can only communicate via HTTP over port 80.
What type of radios do the WiFi devices support? The TWE/TWP and DWE devices support WiFi modules IEEE 802.11b/g/n compliant, and meets Wi-Fi Alliance certification requirements. All modules are also certified for US/Canada (FCC/IC), Europe (ETSI) and Japan (TELEC).
First generation devices (colored all black) support B and G, but the majority of N routers are backwards compatible with B and G and meets the Wi-Fi Alliance certification requirements.