Product Manuals
This article applies to these plans:
Basic
Standard
Compliant
Enterprise
Download Data Manually from a Device
DWE:
- Make sure the device is connected to a power source.
- Plug a USB stick into the port on the side of the device.
- Press the small black button on the side of the device.
- A long button press will export ALL data from the device. A long press is when you hold the button until you see two double purple flashes.
- A short button press will export only the data since the last export.
- You will see a new icon on the screen displaying an arrow pointing downward. This will remain lit throughout the download process.
- Once the download is complete, the arrow icon will disappear.
- At this point, it is safe to remove the USB stick to download the file on your computer in CSV format.
TWE/TWP/TSB Touchscreens:
- Make sure the device is connected to a power source.
- Plug the USB stick into the port on the device.
- Select the Settings icon in the lower right corner of the screen.
TWE/TWP/TSB Touchscreens:
- Make sure the device is connected to a power source.
- Plug the USB stick into the port on the device.
- Select the Settings icon in the lower right corner of the screen.
- Select the USB icon on the left side menu.
- Select the Save to USB button.
- Select CSV (All channels) to download all data on the device.
- A pop-up will alert you that the data is saving. DO NOT remove the USB stick while this message is onscreen.
Once the download is complete a new message will appear saying “Data saved successfully”. At this point it is safe to remove the USB stick to download the file on you computer.
