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Alarms FAQs

What type of alarm should I use?

DicksonOne features Alarms for when the Device is not reporting, disconnected probe alarm and/or channel (e.g., temperature, relative humidity, etc.) alarms. To determine which alarm to use, understand your parameters first and what precautions should be taken in the event that a condition is not being met, a network outage, power outage, etc.

What type of alerts should I set for an alarm?

DicksonOne offers SMS, Phone Call, Email, and Audible alerts as part of notifying individuals when alarms are triggeredYour DicksonOne system allows you to set alarms to be sent via email, SMS text, phone call or as a hardware alarm. 

  • Audible Alarms can be useful to notify individuals that may be near the device as this alert will create a sound alarm on the hardware.
  • Email alerts will notify individuals via email. This can include users or outsiders of DicksonOne to be notified by creating a custom alert when creating an alarm.
  • SMS alerts will notify individuals via SMS. This can include users or outsiders of DicksonOne to be notified by creating a custom alert when creating an alarm.
  • Phone call will notify individuals via Phone call/voice message. These alarms can also be useful to landlines to contact a specific location or office. This can include users or outsiders of DicksonOne to be notified by creating a custom alert when creating an alarm. 
Why am I getting too many alerts/notifications?