Product Manuals

This article applies to these plans:

Basic

Standard

Compliant

Alarm Delay Behavior

About the Alarm Delay

  • It is important to understand what the Alarm Delay means so that proper parameters are set on Alarms 
  • The Alarm Delay as part of Escalations is determined by the Sample Interval and n Readings
  • Alarm Delay = Device Sample Interval * n Readings

The Alarm Delay

Sample Interval:

The Sample Interval is the interval at which a Device is collects a sample of data (e.g. collecting the temperature every 60 seconds, 10 minutes, 1 hour, etc.)

  1. Go to Settings after clicking into a Device 
  2. Review Device settings 
  3.  Click on Sample Interval to view the interval options
  4. The sample interval can be changed here if desired but it will provide you with the current interval that the device is set to
View or Update Sample Interval to Multiple Devices:

Go to DicksonOne.com > Manage > Devices

  1. Check the box next to the Devices you would like to change the Sample Interval to
  2. The current Sample Interval will be displayed on the page for review 
  3. When a Device is selected, the Sample Interval Options will be available
  4. Click Apply Bulk Actions to n Devices to save the new changes
Delay and Readings:

When creating a Custom Alarm or Alarm Template, you will determine the N readings as part of an Escalation 

  1. Wait n Readings (e.g. wait this many collected Samples)
  2. To the right we can determine that 5 readings = 5 minutes which must mean that the Device’s Sample Interval is set to 60 seconds since 5 * 60 seconds = 5 minutes
  3. If the Device’s Sample Interval was set to 10 minutes (e.g., collect a temperature sample every 10 minutes), and we determine to wait 5 readings, we would expect the delay to be 10 (Sample Interval) * 5 (determined readings) = 50 minute Delay

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